Tablet Support

This offer is made by Tech2Home Pty Limited ACN 105 020 906 (“tech2”). Subject to law, the supply of over-the-phone tablet support services by tech2 to any customer of tech2 (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting tech2 perform over-the-phone tablet support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.

The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. The contract is only in respect of one nominated tablet, is non transferable and has no resale value. This offer is available for Android and Windows (inc RT). Fair use policy applies. Services will be carried out over-the-phone or remotely. Residential use only.

As part of this service, tech2 will provide you with support to help you set up and use your tablet, along with basic troubleshooting of software and email. Services exclude virus prevention or removal, peripheral installation, network setup or other complex tasks where and in-home service may be required. This service is available by calling 1300 788 071, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm EST (excludes public holidays). There may be some instances where a technician might not be able to help you immediately. In such instances, tech2 will schedule a call back at a convenient time to you. There may be some instances where a technician might not be able to help you immediately. In such instances, tech2 will schedule a call back at a convenient time to you. If you are travelling outside of Australia and require support, this service is available by calling +61 2 8204 0595. We are not responsible for any call charges you may incur as a result. If we need to schedule you in for a call back, we will only do so if you provide us with an Australian mobile number, and you acknowledge that you will be faced with global roaming charges we are not liable for.

You agree to provide Tech2 with all reasonable assistance in order for tech2 to perform the over-the-phone tablet support services, and to indemnify and keep indemnified tech2 and each agent, contractor and employee of tech2 (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

tech2 will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, tech2 makes no representation and gives no warranty in relation to any supply of services by tech2 to you. These terms and conditions are subject to change at any time.