Premium Support | Contract Renewal
Premium Support services are provided by Tech2Home Pty Ltd ACN 105 020 906 (“tech2”). Subject to law, the supply of over-the-phone computer support services by tech2 to any customer of tech2 (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting tech2 perform over-the-phone computer support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.
The contract is only in respect of one nominated computer, and is non transferable, non refundable, with no resale value. Support is available for Windows (version 7 or later) and Android (version 2.0 or later). Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only.
For annual service contracts (12 months paid upfront), the service contract commences on the date of purchase (as indicated on your invoice), and is valid for 365 days after the date of purchase. Prior to the contract expiring, you will be provided with the option of not renewing for a further year. If we do not hear from you, we will automatically renew you for a further 12 months at the recommended retail price at such time. Amounts include GST.
For monthly service contracts (month-to-month payments), the service contract is valid for the subsequent calender month. For renewals on the 31st of the month or February 28, you will be billed on the last day of the calender month. You are responsible for ensuring your credit card details are up-to-date, otherwise services will be suspended. You will continue to be billed monthly until you contact us to advise you wish to cancel. You can cancel at any time by providing 1 months notice.
As part of the service, tech2 will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice. Excludes providing assistance which impeaches copyright infringement or other intellectual property rights; websites containing restricted adult content; and in-home visits. This service is available by calling 1300 788 071, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm AEST (excludes public holidays). There may be some instances where a technician might not be able to help you immediately. In such instances, tech2 will schedule a call back at a convenient time to you. If you are travelling outside of Australia and require support, this service is available by calling +61 2 8204 0595. We are not responsible for any call charges you may incur as a result. If we need to schedule you in for a call back, we will only do so if you provide us with an Australian mobile number, and you acknowledge that you will be faced with global roaming charges we are not liable for.
You agree to provide tech2 with all reasonable assistance in order for tech2 to perform the over-the-phone computer support services, and to indemnify and keep indemnified tech2 and each agent, contractor and employee of tech2 (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.
tech2 will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, tech2 makes no representation and gives no warranty in relation to any supply of services by tech2 to you. These terms and conditions are subject to change at any time.