AV Services Overview

Services Overview

Terms and Conditions for Tech2 Onsite AV services:

1. You agree to acquire the services described below (“Onsite Services”) from in accordance with:
(a) the online Tech2 Application Form completed by you or on your behalf;
(b) these terms and conditions; and
(c) the terms of the Tech2 Privacy Policy available at http://www.tech2.com.au/privacypolicy
To the extent of any inconsistency, these documents take precedence in descending order.

2. You agree that Tech2 will provide the Onsite Services to you at your premises, or premises as directed by you. This may include (but not be limited to) the delivery and/or connection of certain audio visual and computer hardware (“Equipment”). Tech2 may also sell to you certain associated products (“Ancillary Products”). You must:
(a) provide Tech2 with full and safe access to those premises;
(b) ensure that a person over the age of 18 is present at that time;
(c) provide Tech2’s technician with a safe working environment and electrical power where required; and
(d) provided Tech2 has discussed same with you first, allow Tech2’s technician to drill holes, physically connect and/or install the Equipment to walls and ceilings, and conceal cables in cavities.

3. Tech2 reserves the right to change details of the provision of Onsite Services and Ancillary Products from time to time by notice to you, including without limitation the times and dates on which same will be provided. If you have any concerns in this regard, you should contact Tech2’s Customer Management Centre on 1300 832 424.

4. Tech2 reserves the right to not provide the Onsite Services if, in our reasonable opinion:
(a) you have not complied with your obligations;
(b) your technical needs, or the state of the premises, are such that it is impractical to provide the Onsite Services;
(c) the Tech2 technician is concerned for his or her safety; or
(d) anything occurs beyond our reasonable control which prevents or hinders us from providing the Onsite Services.

5. You agree that if you require any Ancillary Products, you must pay for same at our then generally applicable prices and terms.

6. The risk in any Equipment or Ancillary Products passes to you upon its delivery to the premises. Title in any Ancillary Product remains with Tech2 until same has been paid for in full.

7. To the extent permitted by law,
(a) Tech2 expressly excludes all warranties, conditions, guarantees and representations (whether express or implied) under statute, law, equity, trade custom, prior dealings or otherwise in respect of goods and/or services that may be provided by Tech2 to you under this agreement;
(b) Tech2’s sole liability to you in respect of direct loss arising from the Onsite Services and Ancillary Products is limited to the amount of the fees and charges paid by you to Tech2 for the particular service or product, the subject of our liability.

Some warranties and guarantees are implied by law, and cannot be excluded except to a limited extent. To the extent Tech2 can limit such liability; Tech2 limits its liability to (at its election):
(a) in the case of goods, at Tech2’s election, the cost of replacement of the goods, the supply of equivalent goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the repair of the goods;
(b) in the case of services, at Tech2’s election, the cost of supplying the services again, or the payment of the cost of having the services supplied again.

To the full extent permitted by law, under no circumstances will Tech2, any related entities or any third party provider engaged by Tech2, be liable to you or any other person for any indirect, incidental, special or consequential damages, expenses, costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services or goods provided.
(a) You warrant to Tech2 that you are the owner of the premises, or the occupier under a lease or other lawful agreement, and that you have obtained all necessary permission to allow Tech2’s technician to provide the Onsite Services.
(b) On completion of the Onsite Services, you will be requested to sign an acknowledgment that the work was carried out to your satisfaction. Your signing of this document represents conclusive evidence of your satisfaction with the work.
(c) You promise that you are over the age of 18 years and have full authority to enter into this agreement.

AV Services Warranty

We warrant our AV services for 12 months (from date of invoice). Warranty is void if there is any evidence of tampering, or the service has been impacted by something outside of our control. Simply call us on 1300 832 424 and provide us with your invoice number and we’ll organise the rest.

TV Services

This section contains terms and conditions specific to Tech2 Onsite TV services:

1. Excludes installation of sound systems, speaker mounting or programming of universal remotes.

2. Power connected to existing AC power outlet by surface mounting only.

3. Same room only. Cables, brackets, speaker mounts and speaker wires to be provided by customer or purchased from Tech2.

4. Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by Tech2 up to 2m) may be utilised if there is no accessible cavity. Additional charge may apply for dwellings over 1 story.

5. Technician will require username, password & encryption key for existing home network, including ISP login details. Waiting charges ($98/hour) apply.

6. Consumer grade device only (excludes VOIP or illegally modified devices). Mac & Windows only for computer based set ups.

Home Theatre Services

This section contains terms and conditions specific to Tech2 Onsite Home Theatre services:

1. Does not include mounting of speakers, supply of speaker cables or cable concealment.

2. Same room only. Cables, brackets, speaker mounts and speaker wires to be provided by customer or purchased from Tech2.

3. Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by tech2home up to 2m) may be utilised if there is no accessible cavity. Additional charge may apply for dwellings over 1 story.

4. Power connected to existing AC power outlet by surface mounting only.

5. Technician will require username, password & encryption key for existing home network, including ISP login details. Waiting charges ($98/hr) apply.

6. Consumer grade device only (excludes VOIP or illegally modified devices). Mac & Windows only for computer based set ups.

Antenna Services

This section contains terms and conditions specific to Tech2 Onsite Antenna services:

1. Antenna models may change over time, and will be determined following n onsite assessment by a suitably trained Tech2 technician.

2. Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by Tech2 up to 2m) may be utilised if there is no accessible cavity. Cover plates will be utilised where wall/ceiling has been penetrated. Additional charges may apply for dwellings over 1 story.